Customers' Satisfaction with Hospitals
نویسندگان
چکیده
Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement healthcare industry. Specifically, industry whole seems be weak factors such as: Promptness, Attitude towards attendants. Communication. Consistency, Knowledge.
منابع مشابه
Customers’ Satisfaction with Service Quality of Internet Banking
Advent and adoption of internet by the industries has removed the constraint of time, distance and communication making globe truly a small village. Financial sector being no exception, numerous factors such as competitive cost, customer service, increase in education and income level of customers etc. influence banks to evaluate their technology and assess their electronic commerce and interne...
متن کاملCan we maintain turf to customers’ satisfaction with less water?
Science-based, holistic, site-specific water conservation practices can reduce water use on turfgrass sites without adversely affecting turfgrass performance. However, when water use is decreased below a certain threshold, performance declines. Water conservation measures that reduce turfgrass performance essentially decrease its economic, environmental, recreational, and aesthetic values, whic...
متن کاملEvaluating customers’ satisfaction in the industrial company with uncertainty
In this paper, the evaluation of customers’satisfaction is investigated by using group decision making method under uncertainty. Here, we have used the Zadeh’s fuzzy concept to model and measure the satisfaction. For this purpose, we have firstly applied the Delphi method with fuzzy Likert scales. Then, the fuzzy ELECTRE technique was used in order to ordering the index and questionnaires. For ...
متن کاملPredictors of Patient Satisfaction with Tertiary Hospitals in Korea
This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service,...
متن کاملMaternal satisfaction with organized perinatal care in Serbian public hospitals
BACKGROUND Understanding the experiences and expectations of women across the continuum of antenatal, perinatal, and postnatal care is important to assess the quality of maternal care and to determine problematic areas which could be improved. The objective of this study was to identify the factors associated with maternal satisfaction with hospital-based perinatal care in Serbia. METHODS Our...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Management Dynamics
سال: 2022
ISSN: ['2091-0460']
DOI: https://doi.org/10.57198/2583-4932.1202